Terms & Conditions

1) Who we are

Shining Image of Texas
8120 Research Blvd, Ste 105–117, Austin, TX 78758
office@shiningimage.com • 512-358-4784

Website: shiningimage.com • Booking: shiningimage.fieldd.co

2) Using this site

• By using our website or booking services, you agree to these Terms and our Privacy Policy.
• Content is provided “as-is” for information and booking. We may change or update the site at any time.
• You must use the site lawfully and not try to disrupt, scrape, or reverse-engineer it.
• We may link to third-party sites we don’t control; their terms and privacy policies apply to them.

3) Quotes, pricing & payment

• Estimates: Online or phone quotes are estimates based on the information you provide. Final pricing may adjust on-site if scope differs (e.g., window count, screen type, height, condition).
• Approval: We’ll confirm revised pricing with you before starting any work outside the original scope.
• Payment: Due upon completion unless otherwise agreed. We accept common electronic and card payments; late balances may incur a [X%/month] service charge after [30] days.
• Taxes & fees: Applicable taxes and disposal or trip fees (if any) will be disclosed on your invoice.

4) Scheduling & arrival window

• Arrival window: We provide a time window and send reminders when possible. Traffic, weather, and prior jobs can affect timing; we’ll communicate promptly if delays occur.
• Weather: For safety, we may pause or reschedule during lightning, high winds, or severe conditions. We’ll work with you on the next available slot.

5) Access & preparation

• Please ensure safe access to the property and to areas to be serviced. Clear sills, furniture, or obstacles near windows as needed.
• Secure pets and let us know about alarm systems or special access notes in advance.
• We may take unobtrusive before/after photos for quality control. Let us know if you prefer we do not retain them once the job is closed.

6) Service limits & safety

• We follow OSHA/ladder safety guidelines and work-at-height best practices. Some areas may be unsafe to access; we’ll discuss alternatives with you.
• Certain stains (e.g., hard-water, oxidation, mineral deposits, paint overspray) may require restoration services beyond standard cleaning and may not fully remove.
• Storm windows, specialty glass, damaged screens, or aftermarket films can limit what’s advisable to clean without risk.

7) Breakage, pre-existing issues & exclusions

• We exercise care, but fragile or pre-damaged items (cracked panes, failing seals, dry-rot frames, loose muntins, deteriorated screens, brittle blinds/shades, loose hardware) can fail during normal cleaning.
• Please disclose known issues in advance. We are not responsible for pre-existing damage or failures unrelated to our workmanship.
• If we cause damage, we’ll evaluate promptly and, where we are at fault, arrange repair or reasonable reimbursement.

8) Cancellations, reschedules & no-shows

• Please give at least [24–48 hours] notice to cancel or reschedule.
• Late cancellation fee: [e.g., $50] if within the notice window.
• Lock-out / no-show fee: [e.g., $75] if we arrive and cannot gain access or the appointment is missed.

9) Satisfaction policy

• If you notice an issue within [72 hours] of service, contact us at office@shiningimage.com and we’ll make it right (re-clean touch-ups or a reasonable solution).
• Weather-related spotting after service is not workmanship failure; if a promotion includes a rain touch-up window, those promo terms will apply.

10) Promotions, gift cards & “Pick Your Perk”

• Promotional offers and voucher codes apply only once per household unless stated otherwise, cannot be combined, and are valid only within the stated dates.
• “Pick Your Perk” selections are single-use; attempting to reveal or redeem multiple perks may void the promotion. (We may soft-lock choices per device and reserve the right to honor the first successful redemption.)
• Gift cards are not redeemable for cash unless required by law; lost cards may not be replaceable without proof of purchase.

11) Email & SMS communications

• When you opt in, you agree to receive automated, recurring marketing messages fro